compliance | local legislation
The story of the $1,900,000 penalty for insufficient log management
It was late March 2021 when a phishing email was sent to a network administrator of TTEC Healthcare Solutions, Inc. (TTEC HS) - an integrated healthcare CX solutions provider - and a threat actor gained highly privileged access to the network. On September 12, 2021, a common ransomware scenario was triggered, with approximately 1,800 devices compromised via the access channel obtained almost 5 months earlier.
Prior to executing the ransomware attack, the threat actor successfully exfiltrated data from the TTEC HS network, containing non-public information (NPI) of current and former employees of TTEC HS, and for individuals who were insured by one of TTEC HS’s clients, including, importantly, some New York residents.
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