NXLog Support

Our support portals are designed to address your specific needs

For Customers WITH an Active Support License

Access a full suite of support services, including resources, KB articles, and assistance tailored to your licensed solutions.

Customers with no active support contract will see Access Denied on the below page when trying to access it.

Support Service Desk Getting Started Guide

For Customers WITHOUT an Active Support License

If you would like to report a bug, suggest an improvement or have any additional questions/issues related to our product, click here or you can easily do so using the question mark Widget available through the following pages:

NXLog Platform Portal Documentation

Additionally - For Customers without an Active Support License

For guidance, check out our instructional video that explains How to Submit and Access your Reported Requests.

To access your Reported Requests, click over the profile image on the top right corner and select Requests, or click here.