NXLog Uninstallation Issues via string - Page 1

#1 j_shek 2 years ago

Hi guys,

We have NXLog CE 3.0.2272 installed on a server which was originally installed by another user manually. We have tried uninstalling it via the uninstall string MsiExec.exe /X {xxxxx} via ConnectWise which appeared to have uninstalled ok. Since then, we have installed a newer CE version 3.1.2319 however after installation the nxlog service is non-existent. We suspect the uninstallation via string may have broken this. Several attempts using the original installer to repair or uninstall/reboots does not fix this.

Is there a way we can start fresh to remove NXLog completely then install? Any help would be appreciated :)

TIA Jordan

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#2 gahorvath Nxlog ✓ 2 years ago

#1 j_shek

Hi guys, We have NXLog CE 3.0.2272 installed on a server which was originally installed by another user manually. We have tried uninstalling it via the uninstall string MsiExec.exe /X {xxxxx} via ConnectWise which appeared to have uninstalled ok. Since then, we have installed a newer CE version 3.1.2319 however after installation the nxlog service is non-existent. We suspect the uninstallation via string may have broken this. Several attempts using the original installer to repair or uninstall/reboots does not fix this. Is there a way we can start fresh to remove NXLog completely then install? Any help would be appreciated :) TIA Jordan

Hi Jordan,

on a hunch, would you please try to clean up all the related registry entries and directories after uninstall, then try installing again?

HKEY_LOCAL_MACHINE\SOFTWARE\nxlog\installdir refers to its own installation location
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\nxlog is the Windows service configuration
C:\Program Files\nxlog is the install location

be careful with regedit - some mistakes are hard to undo.

Gabor