1
answer

Hi,

 

We have deployed nxlog 2.8.1248 for Windows on many computers (so far about 200) using Windows 2008 R2, 2012 and 2012 R2.

it appears we are facing multiple issues randomly:

- Service is crashing expectably and log an error 1067 and after a few attempt, it can restart successfully

- Service doesn't want stat and log error 1053 at each try (uninstall/reinstall of the client doesn't help)

- The service is running but seems to be hanging but we have the following messages on the nxlog log:

ERROR EvtUpdateBookmark failed: Unrecognized Win32 error code 6

ERROR EvtNext failed with error 14: Unrecognized Win32 error code 14

 

Any idea?

 

Thanks

 

PM

AskedJuly 3, 2015 - 10:57am

Answer (1)

You should upgrade to version 2.9.1347.

AnsweredJuly 4, 2015 - 12:03pm

Comments (4)

  • pmjanvre's picture

    Upgraded some nodes (about 15-20) for test. And it seems more stable but I still have load of NXlog events as below:

    2015-07-08 15:19:02 ERROR EvtNext failed with error 14: Unrecognized Win32 error code 14
    2015-07-08 15:19:02 ERROR EvtUpdateBookmark failed: Unrecognized Win32 error code 6

    Due to that, some Windows logs sending is delay by 3-4 hours. Is it expected? what can be the root cause?

    July 8, 2015 - 11:50am
  • adm's picture
    (NXLog)

    "Error 14" is "out of memory". You should  check the memory usage of the nxlog process.

    See the comments in this post as it may be related.

    July 8, 2015 - 1:12pm
  • pmjanvre's picture

    Thanks for the info regarding the memory leak. Unfortunately the version CE 2.9.1347 still has a leak. Not as disturbing as before but process memory usage is 860 MB after a few days and keep growing up.
    When can we expect a newer release that will permanently fix that issue?
    if the next release is in not ready soon, would it be possible to have an hotfix provided in order to patch our 500+ servers?

    PM

    July 28, 2015 - 11:26am
  • adm's picture
    (NXLog)

    There is commercial support for the NXLog Community Edition as well, this would cover such issues that need a hotfix ASAP.

    July 28, 2015 - 12:18pm