did not receive requests from agent manager in the past 300 seconds, disconnecting
Tags:
NXLog Enterprise Edition
#1
Qt8LdTIq
I'm running an agent as the system account of the computer, on windows server 2022.
After the next set of actions, I get the next errors:
did not receive requests from agent manager in the past 300 seconds, disconnecting2025-04-09 10:23:31 ERROR [xm_admin|admin] couldn't open file 'C:\Program Files\nxlog\cert\agent-ca.pem' for readingIs anyone familiar with this error?
#1
Qt8LdTIq
I'm running an agent as the system account of the computer, on windows server 2022.After the next set of actions, I get the next errors:did not receive requests from agent manager in the past 300 seconds, disconnecting2025-04-09 10:23:31 ERROR [xm_admin|admin] couldn't open file 'C:\Program Files\nxlog\cert\agent-ca.pem' for readingIs anyone familiar with this error?
2025-04-09 10:23:31 ERROR [xm_admin|admin] couldn't open file 'C:\Program Files\nxlog\cert\agent-ca.pem' for reading
This message informs you that the CA file (agent-ca.pem) cannot be opened. This is potentially a permissions issue. Make sure the file exists and can be read and written by the service account that the NXLog agent is running as.
did not receive requests from agent manager in the past 300 seconds, disconnecting
This message is related to the DataTimeout directive. Once the agent connects to NXLog Manager or NXLog Platform, it expects a polling cycle every sixty seconds. If the poll is not seen for 300 seconds, you will see this message, and the agent will reconnect. You will need to identify the cause of the disconnect.
