2
responses

After the upgrade from 5.5 to 5.6, the web UI is unable to load, jetty service unavailable.

Not sure why this is happening.

AskedJune 23, 2022 - 11:55am

Answer (1)

Hello Sir,

Would be helpful if you can share nxlog-manager.log file with us ( please note that this is a public forum ) .

The log file should tell more about the possible issue.

If more private and detailed support please open a ticket via our ticket support platform.

Sincerely
Klevin

Comments (1)

  • Infosecpsoc's picture

    Hello Klevin,

    Our nxlog-manager.log file has its group and owner changed from root to nxlog-mgr.
    The thing is after nxlog-manager has been upgraded, no logs are written to either the nxlog-manager.log file or the nxlog-manager.log file.
    I'm not sure if nxlog-manager is unable to write to the file after the upgrade.

    Regards,
    infosecpsoc