2
responses

Hi all,

I have an issue when view agent internal logs "View Log" in NXLog Manager.

When I clicked on the View Log button, it will pop up error message as follow:
1) Error Executing the requested operation: Could not parse XML; nested exception is org.xml.sax.SAXParseException; lineNumber:x, columnNumber:x; Character reference "&#.

2) Error Executing the requested operation: Could not parse XML; nested exception is org.xml.sax.SAXParseException; lineNumber:x, columnNumber:x; The element type "SOAP-ENV:Envelope" must be terminated by matching end-tag"</SOAP-ENV:Envelope>"

Does anyone know what are those two errors about, and how should we fix it ?
Where can we view / find the SOAP-ENV:Envelope or mentioned character from NXLog Manger?

Thanks.

AskedJune 22, 2020 - 11:14am

Answer (1)

Hi,

Can you please check /opt/nxlog-manager/log/nxlog-manager.err, it should show you exact issue.

~Miša

Comments (1)

  • md22's picture

    Hi Misa,

    thanks, ive checked the nxlog-manager.err.
    ERROR as per below . What is the service and error regarding?
    "unknown log4ensics [com.nxsec.log4ensics.service.agentmanager.AgentManagementService] - Failed to get log for agent: xxx [Could not parse XML; nested exception is org.xml.sax.SAXParseException;lineNumberr:x; columnNumber:x; Character reference "&#]