Faulting module in Windows with NXLog 4.2.4216.0

#1 hatula 5 years ago

Hi everybody,

I did upgrade my NXLog client from version 3.2.202 to version 4.2.4216, but windows service can not run. But old version worked normally. It was in Microsoft Windows 10 Enterprise 2016 LTSB. And windows application log contains this event:

Faulting application name: nxlog.exe, version: 4.2.4216.0, time stamp: 0x00000000
Faulting module name: libnx-0.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000000001196e
Faulting process id: 0x1368
Faulting application start time: 0x01d4cdb54eb121da
Faulting application path: C:\nxlog\nxlog.exe
Faulting module path: C:\nxlog\libnx-0.dll
Report Id: 4b6f1d21-d02e-4502-9c20-f6e0cc5f9637
Faulting package full name: 
Faulting package-relative application ID:

Any ideas? Thanks a lot!

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#2 b0ti Nxlog ✓ 5 years ago (Last updated 5 years ago )

#1 hatula

Hi everybody, I did upgrade my NXLog client from version 3.2.202 to version 4.2.4216, but windows service can not run. But old version worked normally. It was in Microsoft Windows 10 Enterprise 2016 LTSB. And windows application log contains this event: Faulting application name: nxlog.exe, version: 4.2.4216.0, time stamp: 0x00000000 Faulting module name: libnx-0.dll, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x000000000001196e Faulting process id: 0x1368 Faulting application start time: 0x01d4cdb54eb121da Faulting application path: C:\nxlog\nxlog.exe Faulting module path: C:\nxlog\libnx-0.dll Report Id: 4b6f1d21-d02e-4502-9c20-f6e0cc5f9637 Faulting package full name: Faulting package-relative application ID: Any ideas? Thanks a lot!

We believe the cause of this is very likely to be the same as those other crash reports mentioned here:

https://nxlog.co/question/4232/nxlog-crashes-service-start
https://nxlog.co/question/4259/nxlog-client-failed-read-config-cache

The root cause has been identified and our team is working on the fix. There will be a new NXLog EE version released within a couple days.